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To place your
order, click on the link "Visit
our Online Store" to view our extensive range of floral gifts and
tributes for all occasions.
Our store is
divided into 2 main sections, UK and Ireland, and International. Select
the section you wish to view and browse through the store until you have
decided what you wish to order. Before actually placing your order,
however, you should click on the link immediately above the "Order
Now" button, which will give you detailed information relating to the
country to which you are sending the flowers, including public holidays,
and latest time for ordering for same and next day delivery. After viewing
this page, click the "Back" button on your browser to return to
the store page, and click the "Order Now" button for the product
you wish to send. The product will be added to your Shopping Basket, and
you will be able to browse the site further and order other products if
you desire. At this point you will be asked to specify a delivery date and
card message to accompany your flowers. The delivery date defaults to
today's date if you do not enter a date here. Please note however, that
all products ordered during one visit must be for delivery on the same
date and to the same address, although you may specify more than one
recipient at that address.
At any time
during your visit, you may check the contents of your Shopping Basket, and
amend or remove any item in the basket. When you are satisfied that the
basket contains exactly what you wish to send, you can go to the Checkout
to complete your order.
At the
Checkout Section, you will complete a form with your details, which you
should ensure are completely accurate, in case we need to contact you
regarding your order, and also to enable us to verify your credit card. It
is important that the address you give is the one registered for the card
you are going to use for payment (for example a business card may be
registered at your business address whereas a personal card will probably
be registered at your home address). This will ensure that your order is
processed for delivery with the minimum delay. You may tick the
"Remember Me" field on this form which will mean that the next
time you order (from the same computer), you will not need to retype this
information.
The next form
you are required to complete asks for details of the recipient, and again
it is important to complete this accurately to ensure that there is no
delay in delivering your order. There is an Address Book facility attached
to this form for people to whom your expect to send flowers regularly, to
once again save you retyping their details the next time you send them
flowers.
When all of
this is completed, you will be transferred to our Secure Server, which
uses 128-bit encryption to ensure that your credit card details are
transmitted securely, and that nobody else can view these during
transmission.
When you have
completed your payment details, the order will be sent and an copy of the
order will appear on screen. Your should print a copy of this for
reference, then click the "Done" button at the bottom of the
form to return to the Online Store, where you can continue to browse if
you wish to place another order, or you can exit the site if you have
completed your purchases.
So that you
may return to the site quickly whenever you wish to place another order,
we suggest you "Bookmark" the site or add it to your favourites
list.
We hope you
find our site useful and easy to use, but in the event of any difficulty,
or if you have any suggestions as to how we might improve the site, please
contact us by telephone, fax, or email at the numbers and addresses at the
foot of this page.
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